zy999 Privacy Policy — How We Handle Your Personal Data

zy999 collects personal data across the following categories. The information collected varies depending on how you interact with the Platform — for example, a visitor who does not register an account will generate less data than a fully verified account holder who actively uses betting and casino services.

zy999 processes your personal data on the following legal bases: (a) Contractual necessity — processing required to perform the contract between you and zy999 (i.e., providing the Platform services you have registered for, including account management, game access, and payment processing); (b) Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, responsible gaming obligations, and age verification requirements; (c) Legitimate interests — processing carried out for the legitimate interests of zy999, including fraud detection and prevention, platform security monitoring, and operational analytics, provided those interests are not overridden by your fundamental privacy rights; (d) Consent — where zy999 relies on your consent as the legal basis for processing (for example, for certain types of direct marketing communications), you have the right to withdraw that consent at any time by contacting support.

The vast majority of financial transactions on the zy999 Platform for Bangladesh players are processed through bKash, Nagad, Rocket, and Upay mobile wallet infrastructure. When you initiate a deposit or withdrawal via a mobile wallet, zy999 receives confirmation data from the payment provider confirming the transaction amount, the registered wallet number, and the transaction reference number. zy999 does not receive or store your full mobile banking PIN, bKash or Nagad account password, or any other authentication credentials belonging to your mobile wallet account. All payment transaction confirmations are transmitted over encrypted channels.

Transaction records, including deposit and withdrawal history, are retained by zy999 for a minimum period of five (5) years from the date of the transaction. This retention period is determined by our anti-money laundering (AML) compliance obligations and our internal dispute resolution requirements. After the mandatory retention period has expired, transaction records are securely deleted or anonymised. zy999 does not use your financial transaction data for any purpose other than account management, fraud prevention, and regulatory compliance.

zy999 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the Platform, maintain your login session, and improve Platform performance and security. Cookies are small text files stored on your device when you visit the zy999 website. zy999 uses the following categories of cookies: (a) Essential cookies — strictly necessary for the Platform to function, including session management, security tokens, and load-balancing identifiers. These cannot be disabled without disrupting your ability to use the Platform; (b) Functional cookies — used to remember your preferences such as display settings and language preferences; (c) Analytics cookies — used to collect aggregated, anonymised data about how users interact with the Platform, to help zy999 improve its services and identify technical issues. zy999 does not use advertising cookies or third-party tracking cookies for commercial retargeting purposes.

Most modern mobile browsers allow you to control cookie settings via the browser's settings menu. You may disable non-essential cookies by adjusting your browser settings; however, disabling essential session cookies will prevent zy999 from functioning correctly. For users accessing zy999 via Android (Chrome) or iOS (Safari), cookie preferences can be managed through the respective browser's Privacy and Security settings. zy999 does not use fingerprinting, ultrasonic beacons, or cross-site tracking methods beyond those described in this Policy.

Subject to applicable law, you have the following rights in relation to the personal data that zy999 holds about you: (a) Right of access — you have the right to request a copy of the personal data zy999 holds about you, along with information about how it is being processed; (b) Right to rectification — you have the right to request that zy999 correct any inaccurate or incomplete personal data it holds about you; (c) Right to erasure — you have the right to request that zy999 delete your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations; (d) Right to restriction of processing — you have the right to request that zy999 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested; (e) Right to data portability — where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format; (f) Right to withdraw consent — where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, please submit a written request to zy999 by email at [email protected] with the subject line "Data Rights Request". Please include your registered account username and the specific right you wish to exercise. zy999 will acknowledge your request within five (5) business days and aim to respond substantively within thirty (30) calendar days. zy999 may need to verify your identity before fulfilling a data rights request to ensure that personal data is not disclosed to an unauthorised party.

zy999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When a material change is made to this Policy, zy999 will update the "Last updated" date at the top of this page and, where technically feasible and where we hold a valid contact address for you, will endeavour to notify registered users via the email address or mobile number registered on their account. Your continued use of the zy999 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how zy999 protects your personal data. The most current version of this Privacy Policy is always available on this page at zy999.vip/privacy-policy.